LineTappyPrivacy Policy
Last updated October 3, 2026
This policy explains what information Line Tappy ("LineTappy", "we") collects, how we use it, and your choices. It covers the LineTappy app, this website and our support channels.
What LineTappy stores
- Your account: your email address and sign-in details, handled by Google Firebase Authentication. We never see your password.
- Your Twilio connection: your Twilio Account SID and the API key LineTappy uses, encrypted with keys held in hardware security modules. If you connect with your Auth Token, it's used once to create that key and is never stored.
- Your choices: which of your numbers LineTappy uses, your block list, and how each number's calls and texts are handled, including a copy of the Twilio settings we changed so we can put them back.
- Your voicemail greetings: the words you type for a number's greeting, and any greeting you record. Recordings are kept privately in encrypted storage; Twilio plays one to a caller through a link that expires after a few minutes. They're deleted when you replace them, disconnect Twilio or delete your account.
- Your devices: a notification token for each phone you sign in on, so we can tell it a new text has arrived.
- Subscription status, from Google Play or our payment processor. We don't see or store full card numbers.
- Support chats, if you use the chat on our website: kept for 30 days so our team can follow up, then deleted (see below).
What LineTappy doesn't store
Your texts, photos and call recordings stay in your own Twilio account. LineTappy passes them to your phone when you use the app, and keeps a copy only on your phone. Notifications we send carry an ID, not the message.
How we use information
Only to provide LineTappy: signing you in, connecting to your Twilio account, delivering your texts and calls, notifying your phone, billing, keeping the service secure, and answering support requests. We don't sell your information, and we don't use it for advertising.
Your texts and phone numbers
LineTappy doesn't send text messages to you itself; support is by email, or the chat on our website. The texts you send and receive with LineTappy go through your own Twilio account; LineTappy passes them along without keeping them.
No mobile information, including phone numbers and the content of texts, is shared with third parties or affiliates for marketing or promotional purposes.
Support chat
The support chat on our website is answered by an AI assistant, provided by Anthropic. When you use it, your messages, the assistant's replies, and basic facts about your LineTappy account (your plan, whether Twilio is connected, which numbers you use and whether they're registered for texting) are sent to Anthropic to produce the replies. Anything that looks like a password, Auth Token or card number is removed first. Anthropic processes chats on our behalf and doesn't use them to train its models.
A chat is emailed to our support team when you ask for a person, when it reaches its length limit, or when the assistant reports a problem, so we can reply to you by email. Chats are deleted after 30 days, or when you delete your account.
Service providers
We use Microsoft Azure (hosting, encrypted storage and support emails), Google Firebase (sign-in and notifications), Anthropic (the support chat's AI assistant), Twilio (your own account, which you connect) and, for subscriptions, Google Play and our payment processor. Each handles data under its own privacy terms and only as needed to provide LineTappy.
Security
Credentials are encrypted and can only be decrypted by the LineTappy service, never by staff in the normal course of business. Connections are encrypted in transit. Logs are filtered so they never contain credentials.
Your choices
- Disconnect your Twilio account at any time in the app's Settings; we forget its key and restore your numbers' original Twilio settings.
- Delete your account yourself, in the app or at app.linetappy.com, or delete just some of your data. See Delete your account for how, and what's deleted.
- Ask what we hold about you, or to correct it, at the same address.
Children
LineTappy is only for people 18 or older. We don't knowingly collect information from anyone under 18; if we learn we have, we delete it.
Changes
If we change this policy, we'll update the date above, and tell you in the app for significant changes.
Contact
Line Tappy: support@linetappy.com